CCH Link
Express F.A.Q....common
questions...helpful answers
Table of Contents:
Questions? Who to contact at CCH.
General Questions:
Contact Customer Service at 800-449-6435.
Enhancement Ideas and other Comments: Send an email to newfeature@cch.com.
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What CCH research networks can use CCH Link
Express?
CCH Link Express is available through all the
CCH Research NetWorks listed below.
- CCH Internet Research NetWork (Business and
Finance)
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How do I use CCH Link Express?
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How do I modify my preferences for CCH Link
Express?
You can modify your preferences for CCH Link
Express two different ways—through the CCH Research Network or
through the CCH Link Express pop-up window.
To modify your preferences through the CCH
Research NetWork:
-
Click the Preferences button.
- Click the Set Display Options tab
and then scroll down to the CCH Link Express section.
- Make your changes by clicking the check box next to the
option that suits your need. When you are finished, click the Submit
button to save your changes.
To modify your preferences from the CCH Link
Express pop-up window:
- Click the Preferences button
in the CCH Link Express pop-up window and it will take you directly
to the Set Display Options tab.
- Scroll down
to the CCH Link Express section.
- Make your
changes by clicking the check box next to the option that suits your
need. When you are finished, click the Submit
button to save your changes.
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What if I have numerous URLs that I want to
generate?
You will need to generate and copy and paste
them one at a time. To generate a URL, follow the instructions
below.
- Click the CCH Link Express icon.
- Copy the URL from the CCH Link Express
pop-up window or click the Save to Browser Favorites
button.
(To copy and paste the URL: Click the Copy to
Clipboard button and then paste by pressing Ctrl + C. Or,
use your mouse to highlight the text, press Ctrl + C to
copy, and then press Ctrl + V to paste the text.)
-
Repeat this process for each URL you want
to generate.
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Can I embed an ID and Password in the URL
that is generated?
Not at this time.
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What if my Law Firm has IP Access?
Please understand that when you enter CCH by
means of IP access, you are an anonymous user to CCH. Since you did
not identify yourself with an ID and Password, CCH only knows that
you are one of X number of users at XYZ account.
All customization, including modifying your
CCH Link Express preferences, may not work. Why? For example, you
might choose and submit your preferences for CCH Link Express , but
then the next anonymous user may change those preferences to reflect
his/her own needs. Subsequently, you should always check your
preferences to make sure they are set the way you want them to be.
A note about preferences for IP Automatic
Access customers: When you are first
selecting your preferences in the "Set Display Options"
page, make sure that you click on the box next to "Access CCH
with CCH IP Automatic Access (must be an IP customer)." This
will ensure that the link to the document, publication, or topic
that you saved takes you to the IP Automatic Access login screen
versus the standard login screen.
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Known Issues/Solutions
ISSUE #1:
CCH
Link Express and Browser Favorites only works with Netscape 6.2 or
greater.
SOLUTION: Upgrade to a newer version of Netscape.
ISSUE #2: CCH
Link Express and Browser Favorites only works with Internet Explorer
5.0 or greater.
SOLUTION: Upgrade
to a newer version of Internet Explorer.
ISSUE #3: You
will not be able to create a link to all locations within the CCH
Research NetWorks, including, news, some forms, and various tools.
SOLUTION: None
at this time.
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